Collections Specialist

About the role

We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What you’ll be responsible for

Collections & payment recovery

Make 100+ outbound calls daily to customers with overdue invoices

Follow up consistently via calls and emails until payment resolution

Navigate gatekeepers and reach decision-makers responsible for payments

Handle objections and drive conversations toward payment commitments

Billing issues & case resolution

Investigate billing discrepancies and customer concerns

Identify root causes of delays and work toward resolution

Coordinate internally to resolve issues impacting payments

CRM management & documentation

Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)

Track customer interactions, payment commitments, and next steps

Ensure no account is left unattended or without follow-up

Customer communication

Communicate clearly and professionally with customers

Provide updates on payment status and issue resolution

Maintain a balance between firmness and professionalism in collections conversations

Process improvement & reporting

Identify recurring issues impacting collections

Share insights to improve processes and recovery rates

Maintain consistency in daily activity and reporting

Must-have experience & skills (non-negotiables)

Proven experience in collections, accounts receivable, or high-volume outbound calling roles

Comfortable making 100+ outbound calls per day consistently

Strong objection-handling and negotiation skills

Experience using CRM tools (Salesforce or similar)

Excellent verbal and written English communication skills

High attention to detail and accuracy in documentation

Ability to manage multiple accounts and follow-ups simultaneously

What makes you a strong fit

You are persistent and follow up until resolution

You are confident handling difficult conversations

You thrive in a target-driven, high-activity environment

You take ownership of your performance and results

Key performance indicators (KPIs)

Daily call volume (100+ calls/day)

Number of payments collected / accounts resolved

Follow-up consistency and response time

Accuracy of CRM updates and documentation

Reduction in outstanding receivables

Interview process

Initial screening call

Recruiter interview

Final interview

Offer & onboarding