Senior Officer

Pandora logoPandora logo

Senior Officer, Consumer Quality Insights & Improvement

If you love digging into what the data is really telling you and turning it into action, we'd like to meet you.

As Senior Officer, Consumer Quality Insights & Improvement, you'll turn consumer feedback into insight, and insight into action. You'll analyze data and generate reports from multiple sources, then coordinate across teams to drive improvement - from routine, timely reporting through to projects that improve how our functions work and lift product and service quality.

Key accountabilities

Data & Insights

• Consolidate and analyze consumer voice from RMA, Voice of Consumer, and Quality Care into a clear picture of product and service quality.
• Develop and deliver reports with actionable recommendations that enhance product quality and consumer satisfaction.
• Build, maintain, and improve dashboards that let stakeholders monitor consumer feedback and track improvement.
• Support end-to-end, after-launch initiatives, including expanding our consumer-voice channels.
• Contribute to AI and automation initiatives that make the data team's insight generation faster and more scalable.

Improvement & Coordination

• Serve as a point of contact for Quality Care, receiving feedback from global retail and distribution centers.
• Support the ways of working, workflows, and tracking framework for Quality Care inputs.
• Coordinate product-enhancement projects across overseas, plant, and Thailand teams.
• Act as project manager for assigned improvement actions, securing timelines and keeping status and plans current.
• Support knowledge-sharing and training on consumer quality by contributing trends, insights, and learning materials for stakeholders.

What we're looking for

• Curiosity - you ask questions, seek improvement, and love driving new things.
• Creativity - you find new answers to old questions and enjoy learning new methods and systems.
• Resil...