Clinical Support Coordinator/Medical Assistant- Klamath Falls

Mission | Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company : At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine

Job Summary:

This position will assist in covering a variety of positions throughout the office as trained and coordinated with management/administration. This includes covering lunches or shifts days as needed or regularly for one or more of the following roles:

Duties and Responsibilities:

Medical Assistant/Phlebotomist:

Work and/or fill as a medical assistant for the selected provider(s)

Train to cover all areas within the office, including lab and front desk, as needed

Room patients and taking accurate vital signs, history, and review of systems

Prepare, clean, and maintain exam, lab, and treatment rooms- including setting up for procedures, cleaning up, and autoclaving instruments

Assists with all aspects of chart entry into the patient's medical record

Chart prepping of notes prior to provider and lab visits and collection of lab reports

Confers with the provider prior to the patient visit with any incomplete orders or labs

Assists with starting chart notes and scribing of notes provided by the provider after each patient visit

Injections, lab draws, therapeutic phlebotomy, and IV therapy as needed with proper training

Calling and emailing lab and procedure test results

Assists Medical Providers with their "Inbox" and Rx refills/faxes in a timely manner

Collection lab reports to go with each chart prepped

Conferring with the provider prior to the patient visit about any incomplete orders or labs

Front Desk:

Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry

Provide information to clinic callers according to clinic Policies and Procedures, transfer calls as needed, and work with central reception to ensure adequate phone coverage at all times.

Welcome and greet patients/clients/visitors in a helpful and friendly manner, determine the purpose of the visit, and direct them to the appropriate person or department.

Schedule patient appointments based on a predetermined appointment arrangement that will allow the clinic to serve an adequate number of patients as established by grant requirements.

When scheduling appointments, always verify the patient information current and correct patient information. If changes are made, inform patients of any documentation that will be required.

Adhere to all clinic policies on safety and security by maintaining restricted areas, and safeguarding key-less entry codes and computer system passwords with strict confidentiality.

Inform patients of any existing balances noted in the email daily email from the Billing Department or noted on the computer and request patient payment.

Call patients daily to confirm the next day's appointments

Verify method of payment (insurance or cash pay) is correct in EHR and update if incorrect

Perform End of Day Responsibilities (i.e. EOD report to billing and the EOD email to upper management, batching, balancing register, etc.)

Other:

Exercise problem-solving and conflict-resolution skills when handling patient complaints and direct them to appropriate designated office personnel as needed.

Attend scheduled department and clinical meetings.

Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook.

Perform all duties to support successful EHR/EPM maintenance and implementation.

Flexibility to attend out-of-town training necessary for the position

Additional responsibilities as needed by and in support of OnePeak Medical

Skills and Qualifications:

Embody the OnePeak values: Teamwork, Informed, Respect, Balance, Excellence.

Hold oneself accountable for delivering high-quality, timely, and cost-effective results.

Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively.

Demonstrate effective communication with patients, staff, and providers, both in written and oral form.

Exhibit excellent customer service and teamwork skills, projecting a welcoming and positive attitude.

Demonstrate effective problem-solving and conflict-resolution skills when addressing patient concerns.

Inspire and motivate self and others, displaying confidence.

Display good judgment and make timely and sound decisions.

Embrace a continuous improvement mindset.

Possess strong interpersonal skills and maintain professionalism.

Listen attentively and welcomes constructive feedback.

Thrive in a fast-paced environment.

Education and Experience:

High school graduate degree or equivalent - required

1+ years of experience in a comparable healthcare setting - required

Current BLS and/or CPR/AED Certification - required

Recent front desk reception or scheduling experience in a medical office - preferred

Medical billing & insurance payor knowledge - preferred

Certification in phlebotomy - preferred

CMA certification preferred - preferred

Nutrition therapy or CPT certification - preferred

Physical Requirements:

Move supplies up to 25 lbs

Lift equipment up to 25 lbs

Standing and walking 50% of time

Typing and sitting 50% of time

Salary Range for this Role $19.76 — $23.25 USD

Benefits:

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan with Company Match

Voluntary LTD, FSA, Accident, Critical Illness

Paid Time Off and Paid Holidays

Employee and Family Discounts

Paid Parental Leave