Nordic Supervisors in Spain Viking Travel Care
About the company
Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Viking Travel Care provides travel and medical assistance 24/7, 365 days a year for travelers and employees who are abroad, anywhere in the world.
Viking Assistance Group is a leading assistance operator within roadside assistance and insurance. Viking has offices in Oslo, Stockholm, Copenhagen, Helsinki, Tallinn and in two locations in Spain: Torrevieja and Fuengirola. We serve our customers through an extensive nationwide network of fully owned and franchise stations in Norway, Sweden, Denmark and Finland.
Founded: 1956 Coworkers: 3000
Your tasks
About the Role We are seeking dynamic and compassionate Supervisors to support our Assistance Alarm Centre teams. This critical role ensures the smooth operation of our 24/7 emergency response services, supporting Nordic travellers in need across the globe.
- Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases.
- Ensure high-quality service delivery and adherence to SLAs and KPIs.
- Act as an escalation point for complex or high-priority cases.
- Liaise with medical providers, hospitals, and international partners.
- Monitor team performance and provide constructive coaching, training, and feedback.
- Participate in shift planning and support Team Leaders.
- Contribute to process improvements and operational efficiency.
Requirements
Are you an experienced professional in emergency medical assistance or travel insurance assistance? Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in people’s lives? If so, we want to hear from you!
What We’re Looking For
- Proven experience in emergency medical assistance or travel insurance assistance (minimum 2–3 years).
- Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years).
- Excellent communication and problem-solving skills.
- Ability to remain calm and effective under pressure.
- Fluency in English; and a Nordic language
- Willingness to work shifts, including evenings, weekends, and holidays.
What we offer
- A meaningful role helping people in critical situations.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
How to apply
Apply now and be part of a company that values compassion, expertise, and excellence.
Other
- Able to work in Fuengirola or Torrevieja, Spain