Front Office Instructor

Train students on the complete Guest Cycle: reservations, check-in/out, and concierge.

Teach Customer Service Excellence, professional complaint handling, and upselling.

Deliver Hospitality English and essential Hotel Terminology classes.

Provide hands-on PMS training (Opera, Fidelio, or equivalent).

Bachelor’s degree in Hotel/Hospitality Management or Tourism.

1-5 years of practical experience in Front Office operations.

Deep practical knowledge of at least one major PMS system ( Opera / Fidelio ).

Excellent spoken English and a strong customer-service mindset.

Immaculate professional grooming standards.