customer service representative - call centre
*About Us:* At MTE Logistix, we are experts in warehousing, order fulfillment, distribution, and transportation.
We are the source for service excellence in Western Canada; our rapidly growing, dynamic business is on the rise, and we are looking for a *Customer Service Representative *to join our Active Warehousing team!
This exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department?s operational deliverables.
This is a fantastic opportunity to make an impact, grow your skills, and be a part of a company that is constantly evolving and challenging the status quo ? are you up for the challenge? If so, apply today!
*Schedule: *Full time, 8:00 AM ? 4:30 PM, Monday through Friday.
*About *_*YOU:*_
Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you!
*Responsibilities:*
- Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention.
- Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management.
- Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured.
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
- Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products.
- Produce reports, summaries, and overviews of records to CSM.
*Must-Have:*
- Minimum of 2 years Customer Service Representative experience.
- Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications.
- High levels of accuracy with regards to typing, data entry and transfer, and order entry.
- Focused attention when working with file management to keep accurate, up-to-date, and organized files.
- Experience in inventory management, stock location control, loss prevention, and damage procedures.
_*Nice to Have:*_
- Office Administration experience
- 3PL experience
- Basic Shipping & Receiving knowledge
*What?s in it for you?*
Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best!
- Pension plan
- Paid vacation
- Comprehensive benefits package
- Learning and development
- Employee Assistance Program (EAP)
- Social events, free parking, and more
_*We thank all applicants for their interest however only those selected for an interview will be contacted.*_
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you comfortable with the starting wage of $22.00 per hour?
Experience:
- 3PL: 1 year (preferred)
- Administrative: 2 years (required)
- Customer Service Representative (CSR): 3 years (required)
Work Location: In person