IT Assistant (Techno-Functional ERP Profile)

Position Title: IT Assistant – ERP Techno-Functional Support

Reporting To: Head of Digital

Location: Nairobi

Nationality: Kenyan Citizens only

Salary Range: Competitive (Compensation may be flexible for the right candidate)

Age: 30 and above

Role Summary  The ideal candidate should have hands-on experience in ERP implementation, system support, user coordination, and process improvement.

This role requires a blend of technical knowledge and functional business understanding to assist in ERP implementation, troubleshooting, user support, and optimization of business processes.

Key Responsibilities

Support the implementation, maintenance, and optimization of ERP systems.

Work closely with users and departments to understand business requirements and translate them into system solutions. 

Provide first-level technical and functional support for ERP-related issues.

Coordinate with vendors, developers, and internal stakeholders during ERP implementation and support phases. 

Assist in system testing, user acceptance testing (UAT), training, and documentation. Monitor system performance and identify opportunities for process automation and improvement..

Generate reports and support data accuracy within ERP systems.

Ensure timely resolution of system issues and user queries.

Support ongoing digital transformation initiatives within the business.

Education qualification / Skills / Experience / Technical and functional skills

Bachelor’s Degree or Diploma in Information Technology, Computer Science, Business Information Systems, or related technical field.

3 to 5 years of relevant full-time work experience.

Must have participated in at least one or two complete ERP implementation cycles involving a Tier 1 or Tier 2 ERP solution.

Strong understanding of ERP systems and business processes.

Experience in ERP implementation, configuration, support, or administration

Ability to bridge technical and business requirements effectively.

Good troubleshooting and analytical skills.

Strong communication and stakeholder management abilities.

Knowledge of databases, reporting tools, and system integrations will be an added advantage

Preferred ERP Exposure

Experience with any recognized Tier 1 or Tier 2 ERP platforms such as: SAP, Oracle, Microsoft Dynamics, Sage, Odoo, Infor, ERP Next or similar ERP solutions

Personal Attributes

  Proactive and solution-oriented.   Strong attention to detail.  Ability to work independently and collaboratively.  Good interpersonal and communication skills. Eagerness to learn and adapt in a fast-paced environ

If you meet the above requirements please send your cv to jobs@msvlgroup.com