Leasing Consultant

Metropolitan Holdings is seeking a motivated, personable, and customer-focused Leasing Consultant to join our property management team!

The Leasing Consultant plays a key role in driving leasing performance, maintaining strong occupancy levels, and delivering an exceptional resident experience. This position serves as a primary point of contact for prospective and current residents, combining sales expertise, relationship building, and day-to-day property operations to support the overall success of the community.

Responsibilities:

Leasing & Sales

• Conduct engaging property tours, identify prospective residents' needs, and effectively communicate community features and benefits.
• Respond promptly and professionally to rental inquiries through phone, email, and in-person interactions.
• Maintain accurate prospect records, guest cards, applications, and follow-up activities within the property management system.
• Prepare and process lease agreements, renewals, and related documentation accurately and efficiently.
• Support occupancy and leasing goals through proactive follow-up and effective sales techniques.

Resident Relations & Customer Service

• Deliver exceptional customer service to prospective residents, current residents, visitors, and team members.
• Build positive relationships that contribute to resident satisfaction and retention.
• Respond to resident inquiries, concerns, and service requests in a timely and professional manner.
• Prepare and distribute resident communications and assist with community engagement initiatives.

Marketing & Community Presentation

• Stay informed of local market conditions, competitor pricing, and leasing trends.
• Participate in marketing initiatives and recommend strategies to improve leasing performance.
• Maintain a welcoming, organized, and professional leasing office.
• Inspect model apartments, vacant units, and community common areas to ensure they meet presentation standards.
• Identify and report maintenance concerns and assist in maintaining community curb appeal.

Administrative & Property Operations

• Assist with rent collection efforts, delinquency follow-up, and accounts receivable activities.
• Support move-in and move-out processes, including inspections and documentation.
• Prepare leasing reports, market surveys, resident notices, and other operational documents.
• Maintain organized and accurate property records in accordance with company procedures.
• Assist the Property Manager with daily operations and other assigned responsibilities.
• Complete opening and closing procedures and work scheduled weekends as business needs require.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in sales, leasing, hospitality, or customer service preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and effectively utilize property management software.
• Basic mathematical skills and strong attention to detail.
• Professional demeanor, positive attitude, and customer-focused mindset.
• Valid driver's license and reliable transportation.

This position may require weekend availability and flexibility based on community operating hours. Other duties may be assigned to support business needs.