Operations Executive

Key Responsibilities: Serve as primary point of contact for customers on sea freight shipments and enquiries Coordinate import, export, and cross-trade shipments in accordance with customer requirements Manage end-to-end shipment coordination (booking, arrival notice, documentation, transportation, tracking, and insurance) Liaise with carriers, forwarders, warehouses, transport providers, overseas agents and internal teams Ensure accuracy of shipping documentation (BL, Switch BL, invoices, permits, etc.) including verification of shipping costings Register customer records and shipment data in system Monitor shipment status and proactively update customers on delays or issues Handle shipments issues and resolve service-related complaints professionally Ensure compliance with regulatory and company procedures Prepare relevant operational and service performance reports Participate in process improvement and service quality initiatives