Customer Service Representative

Be the Voice That Makes Workers’ Comp Work Better

At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.

We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.

*This role takes place in-office Monday-Friday for the first 6 months, then transitions to hybrid and in office 2 days/week.

🎧 What You’ll Do

Answer inbound calls on customer service and First Report of Injury (FROI) phone lines

Provide friendly, professional support to providers, agents, insureds, and injured workers

Accurately enter First Reports of Injury while speaking with callers

Resolve claim‑related questions or route calls appropriately for quick resolution

Serve as a key member of the customer service team supporting Claims Operations

🗂️ Administrative & Back‑Office Support

Process inbound emails, faxes, and mail for the Claims Department

Index and manage documents in our imaging software

Support administrative workflows including document processing, reports, vendor portals, and claim related requests

Assist with daily, weekly, and monthly administrative tasks to keep operations running smoothly

✅ What We’re Looking For

Customer service or call‑center experience strongly preferred

Strong phone presence with clear, professional communication skills

Fast and accurate typing and data‑entry skills

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Exceptional organization, attention to detail, and time‑management abilities

Ability to confidently juggle multiple systems and tasks

⭐ Why This Role Stands Out

Mission‑driven work with real impact on injured workers

Stable, professional work environment

Develop valuable experience in insurance and claims support

Join a team that values training, accuracy, and customer care

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com .

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

The pay rate for this role is $23.74/hour

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