Quality Assurance Executive
Indispensabile:QA/Test
Hiring: Quality Assurance Specialist - Call Center
We are hiring for a Call Center that serves Mental Health Clinics in California.
Job Responsibilities:
- Monitor and evaluate agent calls using QA scorecards
- Provide feedback and coaching to improve performance
- Identify training gaps and work with Training team
- Ensure 100% compliance with HIPAA and client SOPs
- Prepare daily/weekly QA reports
- Handle crisis calls protocols and calibration sessions
Requirements:
- Fluent English - Speaking & Listening
- Previous experience in QA or Call Center is a plus
- Strong attention to detail and communication skills
- Knowledge of HIPAA is a plus
Location: Fifth Settlement, New Cairo - On-site
Shift: Fixed Shift from 7:00 PM to 4:00 AM - US Time
Requirements:
- Fluent English - Speaking & Listening
- Previous experience in QA or Call Center is a plus
- Strong attention to detail and communication skills
- Knowledge of HIPAA is a plus
Location: Fifth Settlement, New Cairo - On-site
Shift: Fixed Shift from 7:00 PM to 4:00 AM - US Time