E-Business Officer

Your tasks

• Channel Management: Monitor, maintain, and optimize digital banking services, mobile apps, internet banking, and electronic payment gateways.
• Strategy & Growth: Align e-business operations with organizational goals to increase active user numbers, transaction volume, and channel profitability.
• Customer Support & Issue Resolution: Investigate and resolve customer complaints or technical glitches related to electronic channels, card services, and failed transactions.
• Reconciliation & Control: Review merchant settlement accounts, transaction staging accounts, and clearing suspense accounts to spot and fix discrepancies.
• Compliance & Risk Monitoring: Ensure adherence to digital risk management practices, anti-fraud guidelines, and regulatory standards for electronic payments.
• Product Collaboration: Work alongside technology, product, and operations teams to test and launch new digital features or API integrations.

Requirements

• Minimum of an HND qualification
• Minimum of 2 years of experience in a similar role