General Manager

Responsibilities:

Operational Leadership:

Oversee the day-to-day administrative and operational activities across all retail pharmacy outlets and warehouse/storage facilities.

Ensure effective coordination between procurement, logistics, pharmacy operations, sales, and customer service .

Establish and maintain efficient operational processes across all business locations.

Monitor outlet performance and ensure compliance with company policies, procedures, and operational standards.

Identify operational challenges and implement practical solutions to improve efficiency and service delivery.

Supply Chain & Inventory Management:

Coordinate effective inventory management across all outlets and stores.

Ensure regular, accurate, and properly documented stock-taking and reconciliation.

Monitor fast-moving products to minimize stock-outs and maintain product availability.

Develop strategies to minimize losses resulting from expired, damaged, missing, or slow-moving products.

Coordinate with procurement and logistics teams to ensure timely replenishment of stock.

Monitor stock movement and investigate significant inventory variances.

Staff Management & Performance:

Lead recruitment, onboarding, staff scheduling, training, and performance management across the organization.

Supervise pharmacists, pharmacy technicians, sales assistants, cashiers, outlet managers, and administrative personnel.

Establish clear performance targets and hold relevant managers and employees accountable for results.

Conduct regular performance reviews and identify training and development needs.

Promote professionalism, teamwork, discipline, accountability, and excellent customer service.

Ensure appropriate staffing levels across outlets and business units.

Business Growth & Commercial Development:

Analyze sales trends, customer behaviour, product performance, and market opportunities.

Develop strategies to increase sales, customer retention, profitability, and market share.

Identify opportunities for introducing new product lines, services, partnerships, and business locations.

Develop and coordinate appropriate marketing, promotional, and community outreach initiatives.

Monitor the effectiveness of business-development strategies and recommend improvements.

Identify opportunities for expansion and support feasibility assessments for potential new outlets.

Financial & Budget Management:

Work closely with the Accountant to develop and monitor operational budgets.

Ensure purchasing and operational decisions are aligned with approved budgets and corporate cash flow.

Monitor operating expenses and identify opportunities for cost optimization.

Review sales, expenditure, inventory, and profitability reports.

Ensure business decisions balance operational needs with financial sustainability.

Cross-Department Coordination:

Coordinate activities between pharmacy operations, procurement, logistics, finance, human resources, sales, and administration.

Ensure departments work collaboratively toward organizational objectives.

Facilitate effective communication between outlet managers and senior management.

Identify interdepartmental challenges and drive timely resolution.

Management Reporting & Strategic Support:

Prepare regular reports on sales, operations, inventory, staffing, customer service, and business performance.

Present operational and commercial performance updates to senior management and the Board of Directors .

Provide data-driven recommendations to support strategic decision-making.

Translate the company's strategic objectives into measurable operational targets.

Requirements:

Bachelor's degree in Business Administration, Pharmacy, Management, Economics, Accounting, or a related field.

A Master's degree or relevant professional qualification will be an added advantage.

Minimum of 3 years' relevant management experience, preferably in pharmacy, healthcare, retail, FMCG, or a multi-outlet business environment.

Proven experience in operations management, inventory control, staff management, sales, and business development.

Strong commercial awareness and understanding of retail business operations.

Demonstrated ability to manage teams and achieve measurable performance targets.

Excellent leadership, communication, negotiation, analytical, and problem-solving skills.

Strong financial and budget-management awareness.

Proficiency in Microsoft Office and relevant business management systems.

Ability to work under pressure and manage multiple priorities effectively.

Key Performance Indicators:

Revenue and sales growth

Inventory accuracy and availability

Reduction of stock losses and expired products

Staff productivity and accountability

Customer satisfaction and retention

Operational efficiency

Cost control and profitability

Business expansion and market development

Location: Egbelu-Minita, Opposite Jeptha School, East-West Road, Port Harcourt, Rivers State

Remuneration: NGN  280,000

Application Deadline: 30th September 2026