Café Supervisor
The Manor Cafe by The Manor Group The Manor Cafe is looking for a Café Supervisor to oversee daily café operations and ensure a consistent standard of service, product quality, team performance, and guest experience.
Responsibilities • Supervise daily café operations, including opening and closing procedures. • Coordinate and monitor FOH, bar, and kitchen operations during shifts. • Ensure service standards, product quality, cleanliness, and café presentation are consistently maintained. • Manage daily staff allocation, attendance, briefing, and shift coordination. • Monitor staff performance and provide on-the-job guidance and coaching. • Handle guest requests, feedback, and complaints professionally. • Monitor stock availability, product usage, wastage, and operational discrepancies. • Ensure POS/Pawoon transactions and daily sales procedures are properly executed. • Coordinate with Procurement, Inventory, Finance, and Management regarding operational needs. • Ensure SOPs and company policies are followed consistently. • Prepare daily operational reports and communicate issues or improvements to the Café Manager. • Support sales initiatives, promotions, events, and other café programs.
Requirements : • Minimum 2 years of experience as a Café Supervisor, Restaurant Supervisor, or similar position. • Experience in café, restaurant, hospitality, or F&B operations. • Strong leadership and team coordination skills. • Good communication and problem-solving skills. • Able to work in a fast-paced environment and handle operational pressure. • Detail-oriented, responsible, and proactive. • Understand basic inventory, stock control, POS, and daily sales reporting. • Comfortable working on weekends, public holidays, and shifting schedules. • Able to lead by example and maintain a professional service standard. Preferred • Experience in handling events, private functions, or high-volume operations. • Familiar with premium café, restaurant, or hospitality standards. • Good command of English is an advantage.
What We’re Looking For : Someone who is hands-on, reliable, and strong in execution — not only supervising the team, but also able to step in, solve problems, and make sure the operation runs smoothly.
Skills: Store Operations, Store Management, Store Activity Operation, Store Display