Senior Specialist - Architecture

Role description

We are seeking an experienced Microsoft Teams Voice L3 SME to support administer troubleshoot and optimize enterprise voice and collaboration solutions within Microsoft Teams

The ideal candidate should possess strong expertise in Teams Phone Direct Routing Operator Connect SBCs and Unified Communications technologies

Key Responsibilities

Provide L3 support for Microsoft Teams Voice and Enterprise Voice environments

Design deploy configure and maintain Teams Phone solutions

Manage Direct Routing Operator Connect Calling Plans and PSTN connectivity

Troubleshoot complex voice issues including call quality call routing and telephony integration

Configure and administer Session Border Controllers SBCs

Monitor Teams voice infrastructure and ensure high availability and performance

Lead incident management problem management and root cause analysis activities

Work closely with telecom providers infrastructure teams and Microsoft support for issue resolution

Implement voice migration projects from legacy telephony platforms to Microsoft Teams

Manage number provisioning voice policies dial plans auto attendants and call queues

Create and maintain operational documentation SOPs and knowledge articles

Participate in change management and drive continuous service improvements

Required Skills

Microsoft Teams Phone Administration

Teams Direct Routing and Operator Connect

Session Border Controllers AudioCodes Ribbon Oracle SBC

SIP VOIP PSTN and Telephony Protocols

Teams Call Queues and Auto Attendants

Voice Routing Policies and Dial Plans

Call Quality Dashboard CQD and Teams Admin Center

PowerShell scripting for Teams administration

Incident Problem and Change Management

Strong troubleshooting and RCA skills

Preferred Skills

Microsoft 365 Administration

Exchange Online and Entra ID Azure AD

Networking fundamentals DNS TCPIP Firewall Security

Knowledge of Cisco UC Avaya or other UC platforms

Automation using PowerShell

Certifications

Microsoft Teams Administrator Associate MS700

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721

ITIL Foundation Certification Preferred

Key Competencies

Technical Leadership

Customer Management

Problem Solving RCA

Service Delivery Excellence

Stakeholder Management

Communication Collaboration

Skills

Mandatory Skills : Exchange Onpremise/ Hybrid, M365 Suites of Products, Oracle DB Administration

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $83,952.00 to $114,263.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert