Sales Engineer (Fluent in Japanese) (Position located in Tokyo, Japan)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/tokyo Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Sales Engineer serves as the technical expert in the sales process, clarifying product capabilities and explaining complex features to potential customers. They work closely with sales representatives to address technical questions, support product demonstrations, and lead Proof of Value engagements. Sales Engineers must have a strong understanding of the product, the ability to translate technical concepts into business value, and excellent communication skills. They play a crucial role in helping customers understand how our products solve their specific challenges.

Responsibilities:

Product Knowledge:

Demonstrate detailed knowledge of all product features and functionalities

Articulate product capabilities, limitations, and use cases to prospects

Explain standard use case scenarios effectively

Technical Skills:

Troubleshoot and research basic technical problems

Handle technical objections and concerns from prospects

Provide accurate product demonstrations and proofs of value

Sales Support:

Understand and follow typical sales strategies

Contribute to the sales process by identifying technical pain points

Effectively translate customer needs into product solutions

Participate in Proofs of Value (POVs) following established scripts and guidelines

Customer Engagement:

Build rapport with prospects throughout the sales cycle

Demonstrate active listening skills to gather key information during customer interactions

Clearly communicate technical concepts to non-technical audiences

Professional Development:

Show interest in personal growth and development

Attend training sessions and seek additional learning resources

Participate in team meetings and contribute ideas when asked

Competitive Knowledge:

Articulate core differentiators versus top 2 competitors

Business Acumen:

Understand basic concepts of sales processes and stratification

Recognize how product features translate into business value for customers

Minimum Qualifications:

2 year degree or technical degree preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

1 year of presales experience or equivalent combination of technical and sales experience

Strong technical background in cybersecurity or related field

Excellent communication and presentation skills

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies and sales methodologies

Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills

Can demonstrate technical troubleshooting and analysis ability

Can demonstrate integrity, accountability, respect and commitment

Strong collaborative and teamwork skills

Must be able to work with minimal supervision

Fluent in Japanese

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.