Customer Service Coordinator

KemetlandHeliopolis, Cairowuzzufpubblicata il 24/08/2026

Communicate with guests through WhatsApp, phone calls, and booking platforms.
Respond to guest inquiries and requests in a professional and friendly manner.
Assist guests with check-in and check-out procedures.
Follow up with guests throughout their stay to ensure their satisfaction.
Handle guest complaints and problems and coordinate with the appropriate team to resolve them quickly.
Coordinate with housekeeping and maintenance teams when guest assistance is required.
Provide guests with information about the property, house rules, and available services.
Keep accurate records of guest requests, complaints, and important updates.
Follow up on upcoming arrivals and ensure all required guest information is received.
Maintain Kemetland’s customer service standards and create a positive guest experience.