Supervisor, Omnichannel

Just Global:

At Just Global, we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive recurring revenue. We are the heart of B2B.

At Just Global, we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives on markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive recurring revenue. We are the heart of B2B.

What you are accountable for:

The Supervisor, Omnichannel is accountable for driving omnichannel strategy, optimization and execution across all programmatic and direct partners and in-house platforms and works to ensure the highest level of quality work, strategic thinking, and collaboration with both internal and external partners for a select group of accounts. Working in close collaboration with media and omnichannel leads, you will lead and drive all aspects of the campaign life cycle as it pertains to omnichannel, including the oversight of day-to-day across active campaigns.

In addition, you will support agency education on the capabilities within these platforms through ongoing meeting facilitation, note-taking, and POV creation.

What you are responsible for:

Internal

Holistic ownership of client accounts, including strategy, planning, budgeting, and reporting

Develop and pitch innovative strategies and meaningful insights for campaigns for both new and existing clients

Provide strategic and executional support to team members on a variety of clients with different complexities and backgrounds

Manage and maintain active media plans within media planning platform, ensuring integrity of plans at all times for select group of accounts including budget input management in multiple platforms

Troubleshoot issues/concerns and work with online partners to resolve as needed

Proactively communicate with client and internal teams; prepare call agendas, and follow up with call recaps

Research, test, and evaluate new data providers, DSP’s and other partners

Perform in-platform maintenance and optimizations

Own regular budget pacing and monitoring for live campaigns to ensure accurate spend delivery, along with any recommendations on strategic test opportunities

Analyze reports within native platforms, Excel, or Datorama, and recommend optimizations for improving campaign performance.

Maintain quality control while ensuring projects and campaigns are executed completely, correctly, accurately, and efficiently for clients

Ensure tactics and vendors utilized are GDPR compliant and ensure all internal processes and procedures are followed, including those specific to certain clients based on their own contractual agreements

Help educate the agency on the capabilities within omnichannel platforms through ongoing meeting facilitation, note-taking, and POV creation

Ensure the omnichannel team is accurately tracking all financial processes promptly

Determine tracking and buying guidelines and special opportunities for specific accounts

Own and foster growth in the relationships with agency partners, where applicable

Exhibit the ability to anticipate and solve problems

Customers

Personal drive to onboard new clients with excellence by embodying our “Be One Team” value and collaborating with all internal teams and stakeholders throughout the onboarding process

Translate marketing goals and brand positioning into viable media communication strategies and ideas across omnichannel landscape

Discover and deliver new test opportunities and ‘firsts’ to drive innovative solutions to executing omnichannel campaigns based on specific client business issues and challenges

Work closely with account and media leads to ensure strong senior client relationships on select group of accounts

Support the development and delivery of agency RFP responses and pitches, as applicable

Support the creation of customer case studies and award submissions, as appropriate

Market Knowledge

Stay abreast of platform improvements and new offerings in the omnichannel space

Specialize in topics that require cross-team collaboration; provide agency guidance/POV development, as applicable

Core understanding and knowledge across digital media landscape and where omnichannel intersects

Participate and contribute to agency thought leadership initiative, as applicable

Communicate with partners on latest and greatest ad tech in the industry

Management Responsibilities

Manage vendor relationships and cultivate partnerships that will facilitate account growth and performance

Be a role model and advocate for teamwork and collaboration across the agency and with partners

For select group of accounts, direct line management, mentoring, and coaching of team ensuring best practices are shared and maintained

Manage workflow of assigned accounts by ensuring tasks are properly delegated across relevant team members

Ensure process and activation best practices are used across omnichannel team

Mentors Coordinator, Associate and Manager level team members regarding omnichannel best practices and internal processes

Support internal training and development initiatives specific to social media best practices and internal processes

What you’ll bring [knowledge, skills, and/or experience]:

Knowledge

Agency knowledge

B2B Marketing – Client Knowledge

B2B Marketing – Industry

B2B Marketing – Media Activation

B2B Marketing – Media Planning

B2B Marketing – Vendor landscape

Skills

Active listening

Ad platforms: The Trade Desk / DV360

Analytics platforms: Google Analytics, Adobe Analytics

Challenge mediocrity

Commercially astute

Eye for detail

Organized

Other platforms: Asana, Basis, Nexelus

People management

Presentation skills

Prioritizing

Problem-solving

Programmatic campaigns: set up and execution

Solutions oriented

Stakeholder management

Strategic thinking

Storytelling

Upwards management

Experience

5+ years experience in a digital marketing environment, agency and/or client experience

5+ years experience with programmatic platforms

2+ years managing a team of direct reports

About Trilliad

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.

The Trilliad Agreement

If you want to be part of building a truly great growth company—and if you want to help cultivate a culture that is differentiated and that creates value for customers and colleagues alike—then you might be a fit for Trilliad.

Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show-up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do.

When you show up in this way—bringing your best and living our Leadership Principles—you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.

A workplace where we grow:

You’ll stretch your skills and shape your career through work that pushes boundaries and raises the bar.

You’ll have access to world-class training and development.

You’ll have the clarity and tools to deliver results that matter.

A workplace where we connect:

You’ll be guided by leaders who are worth following.

You’ll build relationships that go beyond the job.

You’ll be invited to offer thoughtful feedback, and when you do your voice will be heard.

A workplace where we thrive:

Great results will be recognized and celebrated.

You’ll work in an environment with teammates who have your back.

You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.