Network Consultant (Ref 26554)

Responsibilities

• Proactively monitor and support network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.
• Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols.
• Accurately document incidents and resolutions within the incident management system.
• Execute predefined standard service requests and change requests across various SD-WAN platforms, including: Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, Fortinet
• Perform daily health checks, log reviews, and system performance monitoring.
• Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.
• Maintain clear communication with internal IT teams, stakeholders, and end users.
• Provide timely updates on incident status and operational activities.
• Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Requirements

• Bachelor's degree / Diploma in Information Technology, Networking, or a related field
• At least 1–2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Good to have experience or knowledge supporting SD-WAN environments such as: Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, Fortinet
• Ability to perform operational changes, troubleshoot issues, and coordinate escalations when required.
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous.
• Experience supporting and troubleshooting enterprise Wireless LAN (WLAN) environments, including: Access Points (APs), Wireless Controllers, Cloud-managed wireless solutions
• Relevant professional certifications in networking, systems, virtualisation, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous.
• Strong analytical and problem-solving skills with a keen interest in information security and network reliability.
• Strong interpersonal and communication skills.

Licence no: 12C6060