Team Lead, Customer Success Manager
Accountabilities: The Team Lead, Customer Success Manager will be responsible for leading customer success initiatives while managing a portfolio of enterprise customers. Key responsibilities include:
Lead, mentor, and develop a team of Customer Success Managers, creating a culture of accountability, collaboration, and continuous improvement.
Manage a portfolio of enterprise accounts while coaching the team through a player/coach leadership model.
Drive customer lifecycle strategies, including onboarding, adoption, renewals, retention, and expansion opportunities.
Act as a subject matter expert on enterprise agreements and technology partner programs, supporting customers in optimizing their investments.
Establish, monitor, and report on customer success metrics, health indicators, adoption rates, and business outcomes.
Lead quarterly and executive business reviews to demonstrate value, strengthen relationships, and identify growth opportunities.
Train and enable team members on customer success methodologies, tools, and best practices.
Partner with sales, technical services, and cross-functional teams to ensure seamless customer experiences.
Build trusted relationships with executive stakeholders and communicate strategic recommendations effectively.
Requirements:
The ideal candidate brings strong customer success leadership experience, enterprise account management expertise, and the ability to operate effectively in a remote environment. Required qualifications and skills include:
5+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role.
Bachelor’s degree or equivalent professional experience and/or military experience.
2+ years of experience leading, mentoring, or managing a customer success team.
Proven success managing enterprise-level accounts and driving customer outcomes.
Experience with Cisco and/or other technology partner ecosystems such as Palo Alto or Juniper is preferred.
Strong understanding of enterprise agreements, licensing models, and technology consumption frameworks.
Expertise in customer journey management, adoption strategies, and retention best practices.
Experience leading distributed teams in remote or hybrid environments.
Excellent communication, presentation, and stakeholder management skills.
Strategic mindset with strong execution abilities and data-driven decision-making skills.
Ability to align internal teams and influence stakeholders across sales, technical, and operational functions.
Benefits:
Full-time remote position based in the United States.
Opportunity to lead a talented customer success team while managing strategic enterprise relationships.
Competitive compensation package.
Flexible remote work environment.
Opportunity to work with innovative technology solutions and large-scale digital transformation initiatives.
Professional growth opportunities through leadership, collaboration, and continuous learning.
Inclusive workplace culture focused on diversity, innovation, and employee development.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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