Sr Application Support Analyst

Accountabilities Plan, implement, manage, and provide ongoing support for complex enterprise applications, including system administration, user provisioning, incident response, problem management, and change, configuration, and release activities.

Act as a liaison between business teams, technical organizations, vendors, and other stakeholders to analyze business challenges and develop appropriate automated system solutions.

Gather business requirements, develop specifications, and communicate proposed application and business process solutions to management and technical partners.

Develop project plans, provide direction, and coordinate activities associated with specific applications or groups of related applications.

Analyze application issues, recommend solutions or system changes, and coordinate application testing and final approval of system changes.

Work directly with user groups to answer questions, assess needs, troubleshoot issues, and recommend improvements to enterprise applications.

Monitor application integrity and performance, supporting system tuning, migrations, upgrades, enhancements, and troubleshooting activities.

Design, manage, enhance, and support the BMC Helix platform.

Develop, document, and support data-driven applications used to manage information and support business operations.

Translate business requirements and design specifications into fully functional application solutions.

Coordinate application testing to ensure successful implementation of both new and legacy applications.

Audit enterprise application efficiency and identify opportunities to improve stability, performance, and business value.

Provide advanced technical and business support for users, shared services teams, local technology functions, and other internal stakeholders.

Monitor enterprise ITSM tools for higher-tier application support requests and ensure tickets are resolved within established service-level expectations.

Deliver timely resolutions to application issues while identifying opportunities for longer-term stability, efficiency, and process improvements.

Assist users through troubleshooting, training, needs assessment, and recommendations for application or workflow changes.

Establish and maintain technical support documentation, operating procedures, and process standards.

Participate in technology projects by preparing, communicating, and presenting analysis, specifications, and supporting documentation.

Maintain positive and productive relationships with colleagues, customers, vendors, and business partners while continuously developing technical and professional capabilities.

Protect confidential information and consistently follow organizational policies, procedures, security practices, and applicable standards.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent relevant professional experience.

5–8 years of related information technology experience, including requirements gathering and technical specification writing.

Previous experience supporting enterprise applications and complex business environments.

Experience with real estate-specific applications is preferred.

Strong knowledge of enterprise IT service management solutions such as BMC or ServiceNow.

Experience with Microsoft Office, Windows operating environments, and relational database environments.

Working knowledge of software development methodologies and application analysis, design, and testing tools.

Strong requirements gathering, business analysis, documentation, and specification-writing capabilities.

Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Strong interpersonal and customer relationship management skills.

Effective analytical and problem-solving abilities, with a structured approach to diagnosing application issues and identifying solutions.

Ability to prioritize competing demands and manage multiple projects and support activities concurrently.

Self-directed and motivated approach, with the ability to work independently while collaborating effectively across teams.

Willingness and ability to learn ITIL processes and obtain foundational ITIL certification.

Flexibility to work outside standard business hours one or two nights per week, with additional after-hours support as business needs require.

Occasional travel or driving to offsite locations may be required.

Benefits

Annual salary range of approximately $88,000–$110,000, with actual compensation based on education, experience, and qualifications.

Comprehensive medical and healthcare benefits.

Health Savings Account.

Dental and vision insurance.

Life insurance.

Paid vacation and paid time off.

401(k) retirement plan with employer matching.

Flexible Spending Account.

Employee Assistance Program.

Remote work opportunities for candidates located within the U.S. mainland.

Work-from-home flexibility for eligible employees working from the Eden Prairie, Minnesota office.

Opportunity to work on complex enterprise applications and high-impact technology initiatives.

Professional and technical development opportunities, including ITIL foundational training.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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