Senior Manager, Clinical Site Payments Processes and Systems

Accountabilities Lead the design, documentation, governance, and continuous improvement of end-to-end clinical site payment processes to ensure efficiency, compliance, scalability, and audit readiness.

Develop and manage training programs, onboarding materials, knowledge repositories, and standardized operating procedures for internal teams and key stakeholders.

Configure and maintain clinical site payment platforms, ensuring accurate implementation of contracts, budgets, amendments, payment schedules, and site-level configurations.

Establish governance standards, validation controls, reconciliation processes, and quality checks to maintain data integrity across payment systems and vendor platforms.

Produce executive-ready dashboards, KPIs, metrics, and operational reports that support leadership decision-making, vendor oversight, and continuous process improvement.

Collaborate with cross-functional teams including Clinical Operations, Finance, Treasury, Procurement, Compliance, Quality, Internal Audit, and external vendors to align payment processes and resolve operational issues.

Monitor vendor performance, validate reporting accuracy, identify process risks, drive corrective actions, and support governance meetings with data-driven recommendations.

Oversee reconciliation activities related to contracts, budgets, payment execution, and study startup/closeout while maintaining documentation that supports regulatory and audit requirements.

Requirements

Bachelor's degree or equivalent professional experience in clinical operations, finance, business, life sciences, or a related discipline.

Significant experience managing clinical site payment operations, clinical trial financial processes, or related clinical operations within the pharmaceutical, biotechnology, or CRO industry.

Strong knowledge of clinical trial payment workflows, contract amendments, budget management, reconciliation processes, and vendor oversight.

Experience working with clinical payment platforms, CTMS, and enterprise systems such as SAP, Oracle, Ariba, Agiloft, or similar technologies.

Advanced proficiency with Microsoft Excel, Power BI, SharePoint, Smartsheet, and other reporting and collaboration tools.

Demonstrated ability to build process documentation, training materials, governance frameworks, dashboards, and executive-level reporting.

Excellent analytical, organizational, communication, and stakeholder management skills with the ability to coordinate multiple cross-functional initiatives simultaneously.

Proven ability to identify operational risks, improve business processes, and deliver scalable solutions within highly regulated environments.

Benefits

Annual base salary ranging from $136,400 to $181,400 , based on experience, qualifications, and location.

Eligibility for an annual bonus or incentive compensation program, depending on role classification.

Opportunity to participate in discretionary equity awards and the Employee Stock Purchase Plan (ESPP).

Comprehensive medical, dental, and vision insurance.

401(k) retirement plan with additional savings options.

Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options.

Life insurance coverage and wellness-focused benefits.

Paid Time Off (PTO) and comprehensive employee wellness programs.

Remote work opportunity within the United States.

Collaborative environment focused on innovation, continuous improvement, and professional growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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