Patient Experience Navigator (Medical Assistant)

Accountabilities Coordinate patient referrals, imaging appointments, procedures, laboratory testing, and preventive screenings to ensure timely completion of provider recommendations.

Submit, monitor, and follow up on prior authorizations and durable medical equipment (DME) requests.

Collect, organize, and maintain patient medical records to support accurate and coordinated care.

Collaborate closely with multidisciplinary care teams to address urgent patient needs and resolve care coordination challenges efficiently.

Support quality improvement initiatives by helping patients complete preventive care and close identified care gaps.

Deliver exceptional patient service by educating individuals on the importance of recommended care while helping overcome barriers to treatment.

Maintain strict compliance with HIPAA regulations and patient confidentiality standards.

Manage a high volume of tasks effectively while adapting to evolving processes and organizational priorities.

Requirements

Demonstrated experience delivering outstanding customer, patient, or client support in a service-oriented environment.

Strong organizational skills with the ability to manage multiple priorities, including scheduling appointments, coordinating referrals, and processing medical requests.

Excellent communication and interpersonal skills, with the ability to build trust and provide empathetic support to patients and collaborate effectively with healthcare teams.

Solid understanding of HIPAA requirements and commitment to maintaining patient confidentiality.

Ability to work independently, prioritize workload, and consistently achieve performance goals in a fast-paced environment.

Comfortable learning new systems, workflows, and technologies in a rapidly evolving organization.

Experience working in a healthcare setting is preferred.

Familiarity with prior authorizations, durable medical equipment (DME), medical records management, or care coordination is an asset.

Previous experience in a high-volume call center or healthcare operations environment is beneficial.

Ability to meet required medical clearance and immunization requirements as a condition of employment, subject to applicable legal accommodations.

Benefits

Competitive hourly compensation of $22.00 per hour .

Fully remote work opportunity within the United States.

Meaningful role supporting patients with complex healthcare needs and improving care outcomes.

Collaborative, mission-driven environment focused on patient-centered care.

Opportunity to work alongside multidisciplinary healthcare professionals.

Ongoing learning and development in a growing healthcare organization.

Exposure to innovative care delivery models and technology-driven healthcare solutions.

Inclusive workplace committed to diversity, equity, and equal opportunity.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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