IT Support Technician

Accountabilities: The IT Support Technician will provide reliable remote technical assistance to employees, ensuring smooth daily operations across desktop systems, applications, and connectivity tools. This role requires strong troubleshooting abilities, excellent communication, and the ability to independently manage support requests while escalating more complex issues when needed.

Provide remote technical support to end users for hardware, software, connectivity, and general IT-related issues.

Troubleshoot and resolve Microsoft 365 and Office 365 application issues.

Manage basic user administration tasks within Active Directory.

Diagnose and resolve Windows operating system issues, desktop application problems, and peripheral-related challenges.

Support Wi-Fi connectivity, printer troubleshooting, and common workstation issues.

Deliver responsive, professional, and customer-focused assistance while maintaining clear communication with users.

Identify recurring technical issues and apply effective troubleshooting approaches to improve user experience.

Escalate advanced networking, infrastructure, and complex technical incidents to appropriate support teams.

Document support activities, solutions, and troubleshooting steps according to established processes.

Maintain strong organization and prioritization while managing multiple support requests remotely.

Requirements:

The ideal candidate has extensive experience in IT support and a strong ability to troubleshoot end-user technology issues independently. This role requires technical expertise across common workplace technologies, strong communication skills, and a customer-oriented mindset.

5+ years of hands-on experience in IT support, help desk, or desktop support roles.

Strong experience supporting Microsoft 365 (Office 365) environments.

Experience with Active Directory user administration and account management.

Proven ability to troubleshoot Windows operating systems, hardware, printers, Wi-Fi connectivity, and desktop applications.

Strong understanding of common IT support processes and troubleshooting methodologies.

Excellent verbal and written communication skills with a professional customer service approach.

Ability to work independently in a fully remote environment with minimal supervision.

Strong organizational skills, attention to detail, and ability to manage priorities effectively.

Comfortable collaborating with escalation teams to resolve more complex technical issues.

Benefits:

Part-time remote position working approximately 20 hours per week.

Flexible scheduling during standard business hours, based on alignment with the hiring team.

Contract opportunity lasting up to 12 months.

Competitive pay rate of approximately $38–$40 per hour .

Opportunity to support a close-knit remote workforce and make a direct impact on daily operations.

Ability to work independently while collaborating with experienced technical teams.

Opportunity to apply and strengthen technical support skills across a variety of workplace technologies.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1