IT Operations Associate

Accountabilities: Execute and support end-to-end onboarding and offboarding processes for employees across multiple client organizations, ensuring secure and efficient access management.

Manage IT procurement requests, coordinating hardware and software needs in alignment with client policies and operational standards.

Provide frontline IT operational support via email, Slack, and ticketing systems, ensuring timely and high-quality resolution of requests.

Maintain and update IT operations documentation, including client-specific playbooks, procedures, and process guides.

Collaborate with client stakeholders to ensure smooth coordination between IT, HR, and Operations functions.

Identify recurring issues and support continuous improvement of workflows, systems, and service delivery processes.

Assist in delivering cybersecurity and data security training sessions in collaboration with senior team members.

Track, document, and manage support requests to ensure accountability, transparency, and service quality across client accounts.

Requirements:

2+ years of experience in a customer-facing or operations support role, ideally within IT support, service desk, or technical operations environments.

Strong communication skills with the ability to interact professionally across email, Slack, and video conferencing tools.

Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, multi-client environment.

Demonstrated ability to follow structured processes while also contributing to process improvement and operational efficiency.

Quick learner with the ability to understand and adapt to new systems, tools, and technical concepts.

Strong problem-solving skills and a proactive, service-oriented mindset focused on user experience.

Experience working with ticketing systems and operational workflows is strongly preferred.

Ability to work independently while collaborating effectively with distributed teams and client stakeholders.

Benefits:

Fully remote work environment with flexibility across the United States

Competitive salary of $60,000 – $65,000 annually

Employer-contributed healthcare coverage (medical, dental, and vision)

Optional 401(k) retirement plan with company match

Monthly cell phone stipend

Annual learning and development budget for professional growth

Exposure to multiple mission-driven client environments and IT operations systems

Opportunity to grow within a fast-paced managed IT and cybersecurity services organization

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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