IDE Technical Coordinator

Accountabilities: Configure and maintain cohort environments across TalentLMS, Salesforce, WordPress, WooCommerce, and related systems.

Set up registration processes, including cohort costs, registration periods, forms, payment methods, school enrollment, user groups, and appropriate Salesforce permissions.

Test registration workflows before launch and troubleshoot issues involving registration, permissions, authentication, payment gateways, and cross-platform data synchronization.

Create and maintain cohort FAQ pages while incorporating feedback from country leads and recurring participant needs.

Import courses into Salesforce and support course and LMS quality assurance.

Produce weekly Salesforce progress reports, validate data, identify errors, and release course reports and results through TalentLMS.

Export end-of-term results to Salesforce and investigate synchronization issues between TalentLMS and Salesforce.

Develop scalable automations and monitoring processes to identify synchronization and data-quality issues proactively.

Perform manual data updates when exceptional circumstances require intervention and ensure accurate records across systems.

Coordinate end-of-term reporting, review scores and discrepancies with the program team, and support the distribution of results to teachers.

Deactivate completed cohorts in Salesforce and remove corresponding TalentLMS branches.

Troubleshoot system automations and collaborate with HR, IT, in-country leads, and other stakeholders on technical impacts and solutions.

Participate in regular team meetings and provide additional technical and systems support as assigned by leadership.

Requirements:

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

At least two years of professional IT experience, particularly in systems integration or technical systems support.

Practical knowledge of an LMS, with TalentLMS experience preferred but not required.

Experience with Salesforce Flow and Salesforce-based data management.

Experience with WordPress, WooCommerce, and Zapier or a comparable workflow automation and integration platform.

Strong troubleshooting and diagnostic abilities, with the capacity to resolve complex technical and data synchronization issues.

Experience with LMS course design or administration.

Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple deadlines and competing priorities.

Excellent written, verbal, and technology-based communication skills.

Strong cross-cultural collaboration skills and the ability to work effectively with distributed international teams.

Knowledge of PHP, Linux, or MySQL is a plus.

A collaborative, service-oriented approach and personal values aligned with a mission-driven organization.

Demonstrated ability to work independently, prioritize effectively, and maintain high standards of data accuracy and quality.

Benefits:

Competitive nonprofit compensation based on education, qualifications, and experience.

Full-time remote position with the flexibility to work virtually from the United States or an eligible operating country.

Opportunity to collaborate with a globally distributed team across multiple countries and cultures.

Meaningful opportunity to support international teacher education and technology-enabled learning initiatives.

Exposure to a diverse technology environment spanning Salesforce, TalentLMS, WordPress, WooCommerce, Zapier, and related systems.

Varied responsibilities across systems administration, automation, data quality, technical support, and program operations.

Annual all-staff meeting, with the location alternating between the United States and an international destination.

Regular travel is not expected, aside from the required annual all-staff meeting.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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