Deployment Strategist
Accountabilities Manage a portfolio of strategic customer accounts, driving platform adoption, long-term engagement, and measurable business outcomes.
Serve as a trusted advisor by helping customers strengthen their investigative, compliance, risk, and supervisory capabilities through effective platform usage.
Deliver tailored product demonstrations, onboarding sessions, and training programs for investigators, analysts, compliance professionals, and senior stakeholders.
Explain complex blockchain, technical, and investigative concepts in a clear and accessible way to diverse audiences.
Monitor customer engagement, identify opportunities to improve adoption, and proactively mitigate churn risks.
Gather and communicate customer feedback to internal product and engineering teams to support continuous product improvement.
Build strong relationships with customer stakeholders, understanding their operational priorities, regulatory requirements, and emerging challenges.
Support customers during time-sensitive investigations and critical events by coordinating internally to provide accurate and timely solutions.
Contribute to a collaborative, globally distributed customer success team focused on delivering exceptional customer experiences.
Requirements
Minimum of 5 years of professional experience in customer-facing, compliance, investigative, or financial services roles, ideally within cryptocurrency, blockchain, or financial institutions.
Strong knowledge of blockchain technology, virtual assets, and blockchain analytics, with the willingness to continuously deepen technical expertise.
Excellent English communication skills, both written and verbal; Polish language skills are considered an advantage.
Proven ability to simplify complex technical information and present it effectively to both operational users and executive stakeholders.
Strong analytical and problem-solving skills with exceptional attention to detail.
Experience managing customer relationships and delivering consultative support in dynamic, fast-changing environments.
Ability to prioritize effectively, work independently, and collaborate across multiple cross-functional teams.
Comfortable working in an environment with evolving priorities, regulatory changes, and high levels of ownership.
Willingness to travel occasionally for customer meetings, training sessions, and industry events.
Demonstrated curiosity, adaptability, and confidence using AI tools to improve productivity and work quality.
Benefits
Competitive salary package.
Remote-first working environment with collaboration across international teams.
Opportunity to work on meaningful projects focused on preventing financial crime and improving global security.
Exposure to cutting-edge blockchain intelligence and AI-powered technologies.
High-impact role with significant ownership and opportunities for professional growth.
Collaborative, fast-paced culture that encourages innovation, learning, and continuous development.
Regular interaction with leading organizations across the financial services and cryptocurrency sectors.
Flexible work environment with opportunities for occasional international travel.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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