Caseworker - Bilingual - French

Accountabilities: In this role, you will manage patient support cases and ensure accurate coordination across healthcare programs and stakeholders:

Manage assigned patient support cases and programs from initiation through resolution, ensuring adherence to established protocols

Provide telephone-based support to patients, healthcare professionals, and funding agencies regarding access, reimbursement, and program navigation

Conduct outbound and inbound calls as part of structured patient support and pharmaceutical assistance programs

Document all case activities accurately in program-specific databases and systems

Monitor patient progress, including therapy adherence, treatment disruptions, discontinuations, and adverse event reporting

Liaise with healthcare providers and internal teams to ensure continuity of care and compliance with program requirements

Participate in training sessions and ongoing development related to pharmaceutical programs and processes

Support onboarding and mentoring of new caseworkers through shadowing and call monitoring when required

Communicate effectively with managers and team members regarding case status and coverage during absences

Contribute feedback to improve processes, workflows, and system efficiency

Requirements:

To succeed in this role, you bring strong communication skills, attention to detail, and the ability to manage sensitive healthcare-related cases:

1+ year of experience in customer service, call center, healthcare support, or pharmaceutical environment preferred

Post-secondary education in business, administration, healthcare, or related field (or equivalent experience)

Bilingual proficiency in French and English (required for effective communication with diverse stakeholders)

Strong multitasking abilities with excellent attention to detail and organizational skills

Comfortable handling high-volume inbound and outbound calls in a structured environment

Strong problem-solving skills with the ability to manage sensitive or complex situations

Familiarity with Microsoft Office tools (Word, Excel, Outlook)

Strong interpersonal and communication skills, both written and verbal

Ability to work independently while following strict processes and compliance requirements

Experience in pharmaceutical or healthcare-related environments is considered an asset

Benefits:

Annual salary range: $41,800 – $64,350 CAD

Comprehensive health benefits including medical, dental, and vision coverage

Support for mental, emotional, and financial wellbeing programs

Paid parental leave and caregiver support benefits

Training and professional development programs

Opportunities for mentorship and internal career growth

Flexible support programs for working families, including dependent care assistance

Inclusive and collaborative work environment focused on healthcare impact

Employee engagement initiatives, volunteer opportunities, and wellness resources

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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