Windows Support Engineer

We are looking for a Windows Support Engineer to join our technical support team. In this role, you will help enterprise customers troubleshoot and resolve complex technical issues related to Windows environments, identity management, and Microsoft technologies. What We Offer ・Opportunity to work with Microsoft technologies and enterprise customers ・Exposure to complex technical challenges in a global environment ・Supportive team culture with learning and development opportunities ・Flexible working conditions and attractive benefits

Daily tasks

• ・Provide technical support and troubleshoot customer issues across Microsoft technologies
• ・Analyze, investigate, and resolve complex technical problems
• ・Collaborate with engineering teams and internal experts on escalated cases
• ・Communicate solutions and recommendations clearly to customers
• ・Contribute to knowledge sharing and continuous improvement initiatives

Requirements

・1-2 years of experience in technical support or system administration ・Experience with Windows environments and Microsoft technologies ・Knowledge of Active Directory, Azure AD, Identity Management, MFA, or SSO solutions ・Understanding of networking concepts, DNS, certificates, or PowerShell is a plus ・Strong troubleshooting and problem-solving skills ・Fluent English communication skills ・Willingness to work flexible hours when required

Must have: Windows, Active Directory, Azure, AD, MFA, SSO, Networking, DNS, PowerShell, Communication skills