Youth Outreach Coordinator and Case Manager

Are you ready for a meaningful opportunity with a creative, innovative and dynamic organization to make positive change in your community? Join the Interaction team!

Position Title: Youth Outreach Coordinator and Case Manager

Who is Interaction?

Interaction (formerly Youth Services) has been a highly-respected part of the Windham County of Vermont community since 1972. Our mission: working together to build resilience and be a catalyst for change.

How will I make a difference?

The Youth Outreach Coordinator and Case Manager plays a key role in Interaction’s mission. This position is part of our Youth Programs department and works closely with other youth and young adult case managers, clinical services, and community partners to provide collaborative, comprehensive services. This role facilitates and provides outreach services to homeless youth under the age of 18 in Windham County to connect them to our Basic Center Program housing opportunities as well as other services. The Youth Outreach Coordinator and Case Manager also provides follow-up and short-term case management to newly referred youth as well as youth who contact Interaction’s 24/hour hotline.

Your main responsibilities will include:

Engage with youth who contacted the after-hours on-call system,newly referred youth and youth who reach out during normal business hours to: begin brief services, complete assessments, engage in crisis stabilization, and facilitate connection to appropriate services.

Create and maintain an outreach strategy and plan in order to connect with youth in the community who don’t access services through conventional routes

Hold regular drop-in hours and pop-up engagement events at libraries, schools, food shelves, and parks.

We seek collaborative community-minded team members -

We have found that Interaction staff succeed when they:

Enjoy collaboration that comes from working on a team

Value feedback

Are highly organized

Are problem-solvers

Have a sense of humor and find creative ways to implement ideas

Are flexible and willing to meet changing priorities

Your Skills

As an applicant, ideally you will the following skills and qualities:

Builds strong, effective productive partnerships with colleagues

Assumes good intent and the best in others

Is open to others’ ideas, input and decisions

Takes responsibility and initiative

Committed to continuous learning and growth

Models, teaches and inspires others

Highly organized, detail oriented

Collaborative, flexible team-player; willing to pitch in wherever needed

Models effective self-care, boundary-setting and stress management

Embraces diverse styles and perspectives

What are the qualifications for the position?

You can be considered for this position if you meet the following qualifications:

Bachelor’s Degree in a related field OR an equivalent amount of training, education and/or lived experience.

Possesses strong computer skills including proficiency in Google suites, Microsoft Office suites