Performance Manager
- KPI Monitoring & Reporting
- Monitor daily, weekly, and monthly operational KPIs across all centres and regions.
- Prepare, maintain, and continuously improve performance dashboards and management reports.
- Identify early warning signals and proactively highlight performance risks before month-end results are impacted.
- Ensure reporting accuracy, consistency, and timely delivery of all performance reports.
- Provide regular...
Skill Requirements
- Strong Excel skills, ability to work with large datasets
- Strong communication skills, able to present data and findings clearly, professionally, and without bias or personal judgment
- Ability to influence without authority
- Comfortable delivering difficult messages and honest assessments to centre teams
- Detail-oriented with strong follow through on deadlines
Required Experience
- >3 years of...