Trainer Analyst - CallCenter area
INTEGRAL GROUP SOLUTION
We are a multinational company operating in 25 countries, specializing in the marketing and delivery of assistance services. We stand out for our commitment to quality, innovation, and customer experience.
We are looking for talent to support the development of our teams!
Join us as a Call Center Trainer
Position Objective
You will be responsible for training, developing, and enhancing agents performance, ensuring their successful onboarding, retention, and quality within the operation.
Key Responsibilities
- Deliver technical training to new hires and existing teams
- Provide on-the-floor support and coaching to agents
- Monitor calls and identify areas for improvement
- Provide feedback focused on performance and quality
- Design and implement action plans to improve results
- Regularly assess team knowledge and performance
- Update training content, materials, and processes
- Prepare training and performance reports
- Participate in sessions with clients and internal teams
Requirements
- Bachelors degree in Business Administration or a related fieldeither currently pursuing or completed
- At least 2 years of experience in call center training
- B2 English proficiencyconversational level
- Experience in training, coaching, or employee development
- Strong communication and leadership skills
- Results-oriented mindset and focus on continuous improvement
- Experience preparing reports and tracking performance indicators
What We Offer
- Competitive Salary
- Statutory benefits
- Ongoing training
- Professional growth opportunities
- Excellent work environment
Location and Schedule
Location: Corporativo Capital Reforma, Mexico City Work arrangement: On-site Schedule: Monday through Friday, from 9:00 a.m. to 6:00 p.m.
-Requerimientos
- Educación mínima: Educación superior - Licenciatura
- 2 años de experiencia
- Conocimientos: Liderazgo
- Palabras clave: adiestrador, analista, analyst, call, callcenter, teleoperador, telefonista, telephonist, telefonico, zona, area