Accounts Receivable Officer

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

We are seeking a proactive and detail-oriented Accounts Receivable Officer to join our finance team. This role is responsible for managing end-to-end accounts receivable processes, supporting cash flow management, and working cross-functionally to resolve customer account and claim matters. This is a 12 Months - Fixed Term Contract.

The ideal candidate is a strong problem solver with excellent communication skills, who takes ownership of issues and drives them through to resolution, with a solid understanding of operational and goods flow processes within a manufacturing or FMCG environment.

Key Responsibilities

Accounts Receivable Management

Perform daily customer payment allocations accurately and in a timely manner

Monitor aged receivables and proactively follow up on overdue accounts

Work closely with customers and internal stakeholders to support collections

Assist with credit applications, including review and processing of customer credit requests

Build and maintain strong relationships with customers to facilitate effective collections

Negotiate and document payment plans where required

Partner with operations and sales teams to resolve payment delays

Claims Investigation & Resolution

Manage customer claims from end to end

Investigate root causes of claims, including pricing discrepancies, returns, and delivery issues

Collaborate with customer service, despatch, receiving teams, and operations managers to resolve claims

Ensure accurate and timely processing of credit notes once claims are validated

Month-End & Reporting

Prepare and distribute customer statements in a timely manner

Perform accounts receivable reconciliations and investigate variances

Support month-end close activities, including AR reporting and ageing analysis

Ensure all transactions are accurately recorded within reporting deadlines

Assist with audit requests and provide supporting documentation as required

Risk Management & Compliance

Support credit control processes and escalate high-risk accounts

Liaise with legal or external parties where required (e.g. liquidation or insolvency checks)

Maintain accurate documentation and audit trail for all transactions and decisions

Systems & Process

Work across multiple systems to manage AR processes and customer data

Quickly learn and adapt to new systems and processes

Identify process improvement opportunities and contribute to efficiency initiatives

All other duties as assigned

Proven experience in Accounts Receivable or similar finance role

Prior experience in a manufacturing or FMCG environment, with understanding of order-to-cash processes and goods flow (highly preferred)

Strong attention to detail with a high level of accuracy

Demonstrated ability to work efficiently with a strong sense of urgency and ability to meet deadlines

Proactive mindset with the ability to take ownership and drive outcomes

Strong problem-solving skills, with the ability to investigate and resolve issues independently

Excellent communication and interpersonal skills, with a strong customer service focus

Ability to manage multiple priorities in a fast-paced environment

Experience working cross-functionally with operations, customer service, and sales teams

Comfortable working with multiple systems; quick learner with strong adaptability

Preferred Qualifications

Diploma in Accounting, Finance, or related field

Experience in handling customer claims or disputes (highly regarded)

Exposure to ERP systems

Key Attributes for Success

Ownership and accountability

Sense of urgency and ability to meet deadlines

Initiative and proactiveness

Strong follow-through and attention to detail

Collaborative approach with internal and external stakeholders

What's in it for you

Career growth: Access to structured development opportunities to support your professional advancement.

Employee benefits: Enjoy generous staff discounts on our premium products.

Great culture: Be part of a supportive, collaborative team where your contribution makes an impact.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

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