Customer Support Officer

Responsibilities:

Handle supplier enquiries through phone, email, and other support channels. Register prospective suppliers and assist them through the registration process. Review supplier questionnaires and submitted documents for completeness and accuracy. Process supplier renewal and Product Code Addition (PCA) requests. Guide suppliers on registration and documentation requirements. Review supplier information to support grading, ranking, and categorization. Log, follow up, and resolve supplier enquiries or escalate issues where necessary. Maintain accurate records of supplier interactions, requests, and submissions. Prepare regular reports on supplier activities and published suppliers. Liaise with relevant teams and stakeholders to resolve supplier-related issues.

Requirements:

HND in Business Administration, Management, Engineering, Social Sciences, or a related discipline. Minimum of 2 years’ relevant experience within the oil & gas sector. Good customer service skills and relevant customer service training/certification. Experience in a contact centre, call centre, customer support, or help desk environment is an advantage. Excellent verbal and written communication skills. Strong attention to detail and ability to review documents accurately. Good organizational and problem-solving skills. Proficiency in Microsoft Office, particularly Excel and Word. Experience in supplier management, registration, procurement, or compliance is an advantage.