Customer Support Specialist – AI Assisted

Hire Hangar· Argentina - Buenos Aires, Chile - Santiago, Columbia - Medellín, Ethiopia - Addis Ababa, Mexico - Mexico City, Morocco - Casablanca, Morocco - Rabat, Panama - Panama City, Peru - Lima, Philippines - Davao City, South Africa - Cape Town, South Africa - Johannesburg· ashby· pubblicata il 17/07/2026
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Indispensabile:AIE-CommerceRemote

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

JOB TITLE: CUSTOMER SUPPORT SPECIALIST – AI ASSISTED

Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

ROLE OVERVIEW

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

KEY RESPONSIBILITIES

  • Provide timely and professional customer support via email, chat, and ticketing systems
  • Use AI-assisted tools to draft, summarize, and optimize customer responses
  • Resolve order, product, and account-related inquiries efficiently
  • Escalate complex issues and collaborate with internal teams as needed
  • Maintain accurate support records and ticket documentation
  • Follow support workflows, SLAs, and quality standards
  • Contribute to improving AI prompts, macros, and support processes

REQUIRED QUALIFICATIONS

  • Hands-on experience in customer support or customer service roles
  • Experience using AI tools to assist with customer communication or workflow efficiency
  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
  • Strong written communication skills and attention to detail
  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

PREFERRED QUALIFICATIONS

  • Experience supporting e-commerce or digital-first businesses
  • Familiarity with ticketing systems and support KPIs
  • Experience contributing to knowledge bases or help centers

TOOLS & TECHNOLOGY

  • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
  • AI Tools: ChatGPT, AI-powered macros, or similar
  • Collaboration: Slack, Zoom, Google Workspace

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