IT Support Specialist

Location

Abu Dhabi

Contract duration

6 months (renewable/extendable based on project need)

Availability

Immediate joiners only

Job description

Support the installation, configuration and monitoring of all IT applications, systems and databases within a federal/government banking environment.

Mandatory requirements

Fluent Arabic speaker (spoken and written)

Available to join immediately (max 1 week)

Prior hands-on experience working with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies)

Bachelor's degree in Computer Science, IT, or Computer Engineering

0-2 years' experience in a similar Data Centre/IT Support role

Core responsibilities

Perform daily system monitoring — verify hardware, server resources, systems and key process integrity; review uptime; confirm completion of scheduled jobs (backups, DR replication)

Perform daily backup operations — ensure file systems and data are backed up correctly, recovery media created, media recycled

Provide Level-1 support across teams and entities — investigate and troubleshoot issues

Monitor performance and capacity of IT systems, applications, and datacenter components

Conduct core banking end-of-day activities and execute relevant reports

Respond to IT, datacenter, and DB alerts and hardware malfunctions

Track, document, and compile incident reports

Technical competencies

Server systems: Rack mountable / Blade servers / Converged systems

Storage: SAN / NAS / backup & archive

Operating systems: Windows, Linux, AIX

Security equipment: biometric access, CCTV compliance

Virtualization: VMware, Hyper-V, OpenShift

Understanding of on-prem and cloud infrastructure architecture

Other requirements

Good written and verbal communication in English

Ability to work flexible hours