retail store supervisor

Education: College/CEGEP.

Work setting: Urban area.

Tasks:

• Assign sales workers to duties.
• Hire and train or arrange for training of staff.
• Authorize payments by cheque.
• Order merchandise.
• Authorize return of merchandise.
• Establish work schedules.
• Sell merchandise.
• Prepare reports on sales volumes, merchandising and personnel matters.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Organize and maintain inventory.
• Supervise and co-ordinate activities of workers.

Work conditions and physical capabilities:

• Tight deadlines.
• Combination of sitting, standing, walking.
• Standing for extended periods.

Personal suitability:

• Client focus.
• Organized.
• Team player.

Experience: 3 years to less than 5 years.

Support for persons with disabilities:

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for newcomers and refugees:

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees .
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .

Support for youths:

• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.

Support for Veterans:

• Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures) .
• Supports Veterans in translating their military skills and experience into the language of the civilian job market .

Support for Indigenous people:

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

Support for mature workers:

• Applies hiring policies that discourage age discrimination .
• Provides staff with awareness training to create a welcoming work environment for mature workers .

Supports for visible minorities:

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).
• Offers mentorship programs that pair members of visible minorities with experienced employees.