IT Support/System Admin (Desktop, Systems)
Indispensabile:Mobile
Executive IT Desktop Support Specialist (DSS)/ System Administrator
- Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
- Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.
- Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
- Able to Handle and resolve computer hardware and software incidents and requests.
- Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.
- Experience with troubleshooting Win7, Win10, SharePoint, MacOS, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus
- Familiarity with ITIL framework/ IT Service Management a plus
- Able take on tasks or work on ad hoc requests or assignments
- Ability to Provide updates on tasks assisgned on a timely matter
- Able to Particiate on projects related to the DSS field of work
- Must adhere to company policies /guidelines.
- Good customer service and communication skills.