Service Appointment Coordinator

Dealership

Hilton Head Buick GMC Cadillac

Department

Service

City:

Bluffton

State:

South Carolina

Job Description

Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. ×

Hilton Head Buick GMC Cadillac's Service Department is seeking to hire a Service Appointment Coordinator. The Service Appointment Coordinator receives all incoming service calls, makes outbound calls to help increase business, establishes relationships with the customers and schedules appointments for the Service Department. Customer Service experience is a plus!

Hilton Head Buick GMC is proud to be part of the Garber Automotive Group. Since 1907 Garber has been a staple in the automotive industry, running one of the oldest family-owned dealerships in the United States. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We offer these great benefits:

Full-time position 7:30 am – 5:30 pm

$14 an hour

401(k) Plan with company match up to 3%

Paid training!

Paid vacation and holidays

Medical and dental insurance

Work minutes from the beach in a climate-controlled building

Discounts on products and services

Employee vehicle purchase plans

Career advancement opportunities

A professional team environment

Day-to-day Responsibilities – Service Appointment Coordinator:

Greet customers in a friendly manner when they call

Ask the customer qualifying questions by following Call Scripts to uncover needs

Schedules service appointments

Ensures that Service Advisors receive messages promptly

Provides excellent customer service

Set, confirm and prepare for appointments with customers so they can have a great service experience

Meet or exceed targeted appointment goals

Communicate frequently with parts associates to ensure special order parts arrive timely

Follow up with customers on their appointments, based on how the customer wants to be informed

Manages service loaner fleet

Requirements – Service Appointment Coordinator:

Customer service experience a plus!

Ability to read, write, add, subtract, divide and comprehend written instructions and information

Ability to achieve targeted goals

Basic computer skills – Windows, email

Demonstrated communication, consultative, interpersonal and organizational skills

Previous Call Center experience or automotive industry experience preferred but not required

Valid driver's license, High School Diploma or equivalent

Must be authorized to work in the U.S. without sponsorship and be a current resident

Must pass pre-employment testing to include background checks, MVR, and drug screen

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location

Dealership

Hilton Head Buick GMC Cadillac

Phone Number

(843) 920-4306

Address

1090 Fording Island Rd, Bluffton, SC 29910