Sr. Pharmacy Operations Manager
Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.
Key Responsibilities
- Vendor Strategy & Relationship Management
Own the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers
Design and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost
Serve as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners
Maintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors
Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures
- Pharmacy Cost & Margin
Build and maintain a pharmacy cost model: acquisition cost by drug, formulation, strength, and vendor; track actuals vs. budget monthly
Lead pricing benchmarking across compounded and branded partners; surface optimization opportunities to leadership
Identify and model COGS levers: vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs
Partner with growth/finance on the pharmacy P&L; be the ops counterpart in monthly close reviews
- Clinical & Product Partnership
Collaborate with clinical ops on formulary updates, titration protocol changes, and how they ripple into pharmacy workflows
Own the operational side of the order-to-ship pipeline; partner with product and engineering on pharmacy integration health
Bring the vendor and ops perspective into the pharmacy roadmap; flag where tech gaps create manual work or member risk
- Member Shipment Experience
Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives
Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts
Design and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX
Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members
- Compliance & Quality Operations
Maintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network
Track third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met
Own the operational side of pharmacy recall and product withdrawal workflows
Support state board of pharmacy registration tracking across the vendor network
Partner with legal/compliance on any pharmacy-related regulatory inquiries or audits
- Inventory, Capacity & Shortage Management
Track FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health
Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products
Build a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations
Own the compounding batch timing and inventory cycle in coordination with 503A/503B partners
What We’re Looking For
Required
7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function; prior experience at a Senior Manager or Director level preferred
PharmD — we expect this person to bring clinical credibility alongside operational depth
Proven track record owning pharmacy vendor relationships end-to-end, including SLA accountability, QBRs, and contract negotiations
Hands-on experience with pharmaceutical cost structures and drug acquisition — you can build a pharmacy P&L model and defend it in a finance review
Experience operating in or adjacent to compounded pharmacy (503A or 503B) with a working understanding of USP compliance and third-party testing requirements
Strong analytical skills: you build your own models, spot anomalies, and come to conversations with data
Demonstrated ability to lead cross-functional work and influence without direct authority at a senior level
Comfortable in an early-stage, fast-moving environment where you are often writing the playbook for the first time
Nice to Have
Experience at a telehealth, direct-to-consumer pharmacy, or digital health company
Familiarity with GLP-1 therapies, semaglutide or tirzepatide supply dynamics, or compounded peptide operations
Experience running vendor RFPs or negotiating pharmacy contracts
Exposure to pharmacy data integrations
Experience building or contributing to a pharmacy P&L model
Found is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.
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