Shop Shift Lead (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. 

To strengthen our team in Estonia, we are looking for a motivated and driven Shop Shift Leader (m/f/d) for our point of sale at the Port Of Tallinn. You will be responsible for the day-to-day management of your shift, supporting the shop team and ensuring smooth operations. This role reports directly to the Shop Manager.

About the Role

Lead and coordinate the team during shifts, including task planning, delegation, onboarding, coaching, and fostering a positive work environment

Ensure high standards of customer service by supervising team performance and resolving customer complaints and disputes in accordance with company procedures

Support the achievement of sales targets while maintaining visual merchandising standards, cleanliness, and overall presentation of the point of sale

Oversee daily operational activities, including opening and closing the location, ensuring compliance with procedures, schedules, and legal requirements

Manage inventory and operational readiness by monitoring stock levels, ordering supplies, and ensuring workstations are clean, organized, and fully operational

Monitor product and service quality through inspections, address non-compliance, maintain operational documentation, and report results and operational issues to management

Oversee cash handling, fiscal settlements, lost and found processes, and coordinate effectively with local stations and other operational teams to ensure smooth day-to-day operations

Selling FlixBus tickets at the station and on mobile devices, and entering offline bookings (e.g. TPilet, Matka-Huolto) into the Flix system using external platforms, reports, and Excel

Managing reservations for operational needs (e.g. ferries, TPilet, Matka-Huolto), including creating bookings in service providers' extranets, adjusting them in case of delays or changes, and communicating with passengers and partners when needed

Managing ferry slot reservations for different markets (e.g. English Channel), including slot allocation, responding to operational changes, and rebooking via extranets, Excel, and email

Conducting on-board inspections to check ticket validity, cleanliness, and presence of required equipment (e.g. phones, printers, seat markings), and helping resolve any issues to meet FlixBus quality and safety standards

Inspecting bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, and coordinating updates, replacements or repairs when needed

About You

Fluent in Estonian and English , both written and spoken

Ukranian or Russian language verbal skills is a plus

Previous experience in retail, hospitality, customer service, or operations

Team leadership experience

Confident using Microsoft Office, advanced Excel skills and other digital tools

Well-organized, able to prioritize tasks, and work effectively in a fast-paced environment

Proactive, solution-oriented, and confident leading and supporting a team

Strong communication and interpersonal skills with a customer-focused approach

Flexible to work shift schedules , including weekends and public holidays

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! 

What We Offer

Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.

Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.

Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!