Show Caller
Building a Brand starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
Location: New York – This is a full-time, on-site role.
What You Would Get To Do
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Show Caller. This position is ideal for someone with strong technical production experience in the live event and broadcast industry. This role will orchestrate the execution of cues on complex shows and broadcasts. You’ll liaise with FIRST teams and our client on a daily basis.
For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. This role will report into the Team Lead, Production Coordinator.
Essential Duties & Responsibilities
Organize and run client rehearsals and “day of” production of live events
Serve as show caller for all technical cues
Responsible for supervising and directing the control room tech team during events to execute the vision of clients and producers
Responsible for the tech teams readiness on complex events
Responsible for maintaining all event production deliverables and media for shows / events
Coordinate across teams to ensure all technical requests for events are executed as desired
Works with Venue Technical Director to develop technical cue to cue documentation
Manage client expectations on production issues
Participate in creative team brainstorming sessions
Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
Ensure team adheres to standard operating procedures and compliance processes
Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
Maintain comprehensive event files and keep precise records for the client
Develop, mentor, and provide feedback to team members on an on-going basis
Serve as a dedicated in-room client resource focused on technical execution, elevated customer experience, and communication between the tech team and host
Provide host with insights and best practices to fully capitalize off services and technology available
Lead production calls and disseminate information accordingly
Develop a detailed technical production plan and timelines in partnership with the key stakeholders
Identify external equipment or staffing needs and communicate them to the Production Coordinator
Define day-of-show communication methods, including tech chats, communication channels, and participants
Communicate risks impacting the host's vision to stakeholders promptly
Communicate budget-impacting changes to the host and maintain accurate billing information with the Production Coordinator
Work with other Show Callers / Senior Technicians to create a Run of Show (ROS) aligned with the host’s requirements
Coordinate crew breaks strategically based on ROS
Serve as the in-room escalation point for technical issues
Conduct post-event debriefs with the host and technical team to identify lessons learned
Oversee the delivery of recorded content to the client
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.
Bachelor’s Degree Required
Position requires 8-10 years of experience
High level of proficiency in the technical delivery of high-quality events
Excellent communication and customer service skills are a must to build and maintain relationships
Ability to prioritize while adhering to critical project timelines in a fast-paced environment
Experience managing day-to-day changes at every level of detail
Ability to manage many projects at once with varying levels of production complexity
Must be fluent in English
Ability to work onsite
This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
Administrative and General:
Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
Build excellent relations with the team, clients, vendors, and key venues through positive communications
Ensure knowledge is shared within the team to enable them to work smarter
Work on ad hoc requests as required, typically during quiet times
At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.
Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
United States Residents: The base pay for this position ranges from $85,890.00 - $98,774.00This role is also eligible for an annual discretionary bonus, in accordance with applicable policies.
#LI-MV2 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.