Front Office Officer
Generic accountability
Meet and greet visitors to the office. Direct or escort visitors if required. Co-ordinate with security for any client visit. Host visitors whilst they are waiting to be met. Assist in the planning and preparation of meetings, conferences and conference telephone calls. Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions). Receive, direct and relay telephone messages and fax messages, etc. Receive and deliver/forward mail to the concerned staff/office/department. Stamp all general correspondence if needed/applicable.
Responsibilities
Meet and greet visitors to the office
Direct or escort visitors if required
Co-ordinate with security for any client visit
Host visitors whilst they are waiting to be met
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
Receive, direct and relay telephone messages and fax messages, etc.
Receive and deliver/forward mail to the concerned staff/office/department
Stamp all general correspondence if needed/applicable
Maintain the general filing system and file all correspondence
Make preparations for soft services related tasks
Maintain an adequate inventory of office supplies for front of house
Respond to staff/visitor inquiries
Assist customers for any issues and complaints and direct them to concerned staff/office/department
Provide word-processing and secretarial support for soft services unit
Coordinate the repair and maintenance of office equipment
Answer all incoming calls and handle caller's inquiries at all times
Assist the other staff as requested
Perform other related duties as required for the soft services unit
Ensure look and feel of the front of house and building entrances is maintained at all times
Adhere to grooming standards at all times
Comply with limited mobile phone use in public/in front of customers
No eating including chewing gum at the desk
No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
No messy work desk/station
Always smile, be friendly and approachable
Do not turn your back to customers or use impolite body language
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
Demonstrate compliance to organisation's values and ethics at all times to support the establishment of a value driven culture within the bank
Qualifications
Presentable and excellent communication skills in English
Having a professional outlook and customer oriented approach
Graduate
Experience in known organization (national/international)
Customer care
Customer behavior/interaction skills
Customer communication skills
Concierge skills
5-star hotel industry background good to have
VIP interactions experience
Professional attitude
Perfection to detail
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.