Operations Executive

Key Responsibilities

• Coordinate daily repair and maintenance schedules, technician assignments, and job progress to ensure timely completion.
• Handle customer enquiries, appointment confirmations, service updates, quotations, and after-sales support.
• Prepare quotations, work orders, invoices, service reports, and maintain accurate customer and job records.
• Coordinate spare parts ordering and follow up on outstanding purchases and service requests.
• Work closely with technicians, Customer Service, Procurement, Warehouse, and Technical teams to ensure smooth operations.
• Prepare operational reports, monitor outstanding jobs, escalate issues when necessary, and support process improvements.

Requirements

• Able to read, write, and communicate fluently in English and Mandarin.
• Strong communication and interpersonal skills.
• Well-organised, detail-oriented, and able to multitask in a fast-paced environment.
• Comfortable working independently in a remote setting.
• Basic computer proficiency and willingness to learn systems such as ServiceM8.
• Stable internet connection and a dedicated home workspace.
• Positive attitude, responsible, and committed to delivering excellent customer service.

Skills: Customer Service, Administration, Communication Skills