Customer Relations Manager

Responsibilities:

Develop and manage the company's customer-relations and customer-support function.

Establish professional standards for handling customer enquiries, complaints, requests, and feedback.

Ensure customers receive timely and accurate responses.

Supervise customer-service representatives and support personnel.

Allocate customer enquiries and complaints to appropriate team members.

Monitor unresolved customer issues and ensure timely resolution.

Establish appropriate escalation procedures for complex or sensitive cases.

Ensure customer-service activities are properly documented.

Requirements:

A minimum of 2 years of experience  A minimum of HND in a related field Conflict-resolution skills. Complaint-management skills. Leadership and team-management skills. Strong analytical and reporting abilities. Problem-solving skills. Emotional intelligence.

Patience and professionalism