Customer Support Representative

Respond to customer queries in a timely and accurate way in person (at sales outlet or service center) or via phone, email or chat (for B2B and B2C customers)

Identify customer needs and help customers with their orders entry and confirmation

Update our internal ERP with information and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance (B2C role)

Communicate with team members to complete job responsibility in timely manner

Inform customers about new products and offerings

Follow up with customers to ensure their activity with company

Gather customer feedback and share with our Product, Sales and Marketing teams

Good communication skills on the phone and emails

Good Arabic writing skills

Basic computer skills

Multi-tasking abilities

Patience when handling tough cases

Experience as a Customer Support Specialist or similar CS role is a plus

Familiarity with Automotive industry is a plus

Understanding of how CRM systems works is a plus