IT End Support

Job Description

• Provide second-level technical support for end-user devices, including laptops and printers.
• Perform hardware and software troubleshooting, installation, and configuration.
• Conduct deployment and setup of new devices for users.
• Ensure devices comply with established IT standards and requirements.
• Handle and follow up on technical tickets until resolution.
• Provide technical support for HR Tech project implementations.
• Perform routine site visits to monitor device condition and ensure HR Tech service performance.
• Escalate complex technical issues to the appropriate L2 team when required.
• Maintain proper documentation of troubleshooting activities and resolutions.

Requirement

• Minimum S1 in Information Technology, Information Systems, Computer Science, or related fields.
• Minimum 1–2 years of experience in IT Support, Desktop Support, End-User Support, or similar roles.
• Good knowledge of Windows OS, laptop, printer, and peripheral troubleshooting.
• Familiar with software installation, configuration, and device deployment.
• Basic understanding of networking and connectivity troubleshooting.
• Familiar with IT asset/device management and IT standards.
• Experience with ticketing systems is preferred.
• Good analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Service-oriented and able to interact professionally with end users.
• Willing to conduct routine site visits/onsite support as required.

Skills: Administration, It Helpdesk, IT Support