Customer Success Associate - Remote

Key Responsibilities Support the virtual command center team that escalates health alerts to hospitals and field ops.

Assist hospitals and patients with setup process and problem resolution for smooth execution and scaling.

Assist with the full operational execution of internal revenue generating compliance platform- Circle health.

Coordinate with the field team whenever necessary.

Build and manage relationships with nurses and patients.

Provide analysis of frequent issues/alerts escalated and support the team in ensuring long time solutions are created to mitigate the same.

Skills Educational Qualification - PUC/Diploma.

Minimum 4-5 years experience.

Good communication and presentation skills. Must be able to articulate well.

Prior experience of managing teams.

Prior experience of setting up operations processes.

Must have prior experience of CRM/IVR systems.

Should have a reasonable understanding of operations.

Should possess business acumen and should be results oriented.