System Analyst

Constant support of dedicated consultant Employee referral program

Daily tasks

• Work with Product on their requirements, often helping to shape them, then break them down into features, stories and other deliverables
• Map current and future business processes and their impact on systems
• Make sure the solution works for the people who run it and use it: bring in Process, Product and Operations at the right time, so every question is answered and the design serves their goals
• Create wireframes and prototypes to clarify requirements, explore user journeys and validate proposed solutions with users, Product and the delivery team
• Contribute to solution architecture by modelling system behaviour, drafting API contracts and defining non-functional requirements
• Use AI across the whole analysis cycle (discovery, process maps, prototypes, user stories), owning every output: accurate, concise, specific and fit for purpose
• Keep the team backlog at the right size, and contribute to shaping and breaking down the longer-term roadmap with Delivery leadership
• Gather estimates with the delivery team and subject matter experts, and support project leadership with estimates at each stage of requirement readiness
• Identify scope creep early and propose options to keep releases small
• Coordinate stories, scope and dependencies with other analysts, team leaders and architects on shared projects
• Work with external vendors and partner teams on requirements, dependencies and timelines
• Work with business and product representatives on UAT and post-release feedback, and turn it into backlog actions
• Keep documentation and the decision log up to date, and communicate changes to those affected

Requirements

• Proven business analysis experience on digital products in agile teams, covering new builds and enhancements to live systems
• Strong business process mapping and systems analysis, including integrations and APIs
• Able to progress analysis while requirements are still evolving, keeping assumptions and decisions clearly recorded
• Uses data, user feedback and support insight to understand the underlying problem
• Able to facilitate workshops, resolve conflicting requirements and help stakeholders agree on priorities and trade-offs
• Communicates with clear, concise written English and has strong business and technical diagramming skills
• Experience working with external vendors, offshore or nearshore development teams and third party suppliers
• Uses agentic AI tools (e.g. Claude Code, Codex or OpenCode) as a normal part of daily work; has used them to build, automate or analyse real work, and can explain how they made sure the result was right; builds repeatable AI workflows rather than one-off prompts; knows the strengths, limits and costs of different models and chooses between them
• Genuinely curious about new technology, what it can do and how it can help development team ways of working

Must have: Claude