Business Development Manager

About Customs Support Group Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

Purpose of the Position / Responsibilities The Business Development Manager is responsible for driving the growth of Customs Support Group’s customs services portfolio in domestic and international markets. The role focuses on acquiring new customers, developing long-term business relationships, and identifying opportunities to expand customs-related services across various industries. In addition, the position involves collaborating closely with operational and customs teams, understanding customer needs, delivering tailored solutions, and representing the company in negotiations, industry events, and business meetings to support sustainable commercial growth.

Areas of Responsibility

Business Development & Sales Actively acquiring new customers interested in customs services, including import/export clearance, transit services, and customs consultancy

Identifying customer needs and proposing tailored customs and trade compliance solutions

Preparing and presenting commercial offers, proposals, and business presentations

Conducting negotiations and managing the sales process from prospecting through contract signing

Achieving assigned sales targets and supporting the company's growth objectives

Maintaining accurate sales records and reporting business development results

Customer Management Building and maintaining long-term relationships with existing customers and business partners

Acting as a trusted advisor on customs services and international trade-related matters

Ensuring a professional, customer-focused approach in all customer interactions

Stakeholder Management Collaborating closely with customs and operational teams to ensure seamless service delivery

Coordinating internally to develop customized solutions that address customer requirements

Building relationships with key stakeholders and decision-makers within customer organization

Market Development & Representation Monitoring market trends, customer needs, and competitor activities to identify growth opportunities

Supporting strategic business development initiatives and market expansion activities

Representing the company at trade fairs, conferences, industry meetings, and networking events

Requirements:

Minimum 3 years of experience in selling logistics, freight forwarding, customs, or related services

Good understanding of customs procedures, customs regulations, and international trade processes

Proven experience working with B2B customers and managing commercial relationships

Strong interpersonal, communication, and negotiation skills

Self-motivated, results-oriented, and capable of working independently

English language proficiency at minimum B2 level; additional languages are an advantage

Valid Category B driving license and willingness to travel for business purposes